Telecom Business Process Outsourcing at Diksha blends the Onsite-Offshore model by defining, optimizing and aligning your business strategy with IT initiatives in the Telecom Billing and CRM space with an cost effective alternative right from start to finish of projects.

Our deep understanding of the needs of customers in the telecom marketplace has resulted in us developing the telecom BPO model. Backed by a state-of-the-art internet infrastructure including secure VPN and firewalls, our model derives the best practices of outsourcing techniques and adapts it to the telecom industry. Our model lets you attain the same results at a far lesser cost and high transparency levels.

Think your configuration processes cost a lot more than they should?
Diksha can conduct a free business analysis and propose a model to make it cost effective for you.

Technical BPO

Services

• BAU Configuration
• Testing
• Product Integration

Non-Technical BPO

• Our sister Concern is providing customer support to its student base of 1500+ with a team of 40 people. The customer service includes up selling/cross selling, queries/clarifications about the service,refunds and cancellations. This is a 24X7 service with an SLA of 6 hours.


• The 1500+ student base have diverse hardware, operating systems and browsers .The tech support team handles all technical queries with respect to accessing services and other setup issues along with broad band problems.

Our Telecom BPO team would be more than glad to help you out with any queries that you might have. Write in at techteam@dikshatech.com