NOC (GSM)

Airtel International LLP

Job Description

Job title: NOC L1 Ops

Work Location: Noida

Division/Department: Engineering

Reports to: NOC Manager

Why Airtel Africa?

At Airtel, we don’t just make things – we make things possible. Airtel Africa is on a mission to change the world by

connecting people with ideas. We are building next generation systems to improve the quality of life for millions of users

spanned across 14+ countries.

What will you do?

 Be a part of a NOC team to handle events for critical Applications and escalate through right channel for early

identification and addressal.

 Manage and coordinate recovery actions of critical events to avoid any major incident.

 Manage notifications and escalations as per the defined process.

 Provide timely and informative updates to management, stakeholders, and users until event closure.

 Ensure the appropriate level of the technical or functional support teams are actively engaged.

 Assess and validate major incidents and engage MIM as per Incident Management Process.

 Understand and track outstanding actions, improvement plans for events managed by NOC

 Provide monthly event trend updates to stakeholders, users and management for analysis and alerts reduction

 Be able to manage NOC in a 24X7 on-call rotational basis

 Excellent Team player

 Able to handle bridge calls effectively, when required.

 Good communication skills to effectively communicate with leaders in an organization structure or on bridge

calls.

 Applications Monitoring 24x7 IT environment (Server, Application, Network, Exchange, Storage, database, and

their services etc.)

 Responsible for handling customer inquiries and complaints, as well as providing technical support for the

company’s products or services.

What will make you successful?

 At least 4-5 years’ experience in handling Network Ops Center /Command center for an IT Application or IT

Operations environment in 24x7x365 environment

 Experience with event monitoring, incident, or problem management tools.

 Knowledge of JIRA Service Desk ITSM tool

 Knowledge of Grafana, 360 watch tower. ELK SolarWinds, Prometheus and Nagios monitoring tools (Preferred

but not Mandate)

 Bachelor’s Degree in IT or relevant experience.

What do you bring to the table?

Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server

virtualization, Cloud watch monitoring, enterprise performance and fault monitoring tools.

Tools & Technologies:

ITSM - JIRA Service Desk

Monitoring - Grafana, 360 watch tower. ELK SolarWinds, Prometheus, and Nagios monitoring tools (Preferred but not MANDATE)