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Diksha has a well-defined model which is capable of delivering large projects on both on-site and offshore. This Approach is supported by a process framework compliant with CMMI for Services and ITIL

Client Challenges

  • Risk Mitigation
  • Project Management
  • Deployment Training
  • Resource Planning

Diksha's Value Add Services

  • Quality Driven Service Delivery: All our service deliveries have to pass internal quality checks ensuring quality documentation and accurate measurement of deliveries
  • Technology COE: We have a Centre of Excellence in technologies like Kenan & Oracle thus providing technical support to Diksha consultants onsite
  • Gold Technology Partnership: We have a gold partnerships with technology companies like Oracle, TIBCO etc. to ensure that it has access to a wide range of tools and training material for its consultants
  • Training: We have a 10,000 Sqft GDC (Global delivery centre) situated in Bangalore CBD providing excellent training, development and state-of-the-art facilities
  • Pre-deputation Trainings: Pre-deputation trainings are provided to the consultants based on the customer requirements. The trainings cover technical crash courses, communications & behavioural sessions
  • Mandatory Training Hours: As part of CMMI for Services process framework, every Diksha employee needs to complete certain minimum training hours in respective operational areas
  • Multi-cultural Orientation: Employees undergo an intensive orientation programme prior to any onsite assignment. They are elucidated on various aspects of cultural norms, behaviour, expectations and etiquette
  • Risk Assessment and Mitigation Plan: As part of our Service Delivery Model, all service deliveries should perform Risk Assessment and prepare a respective Mitigation Plan for smooth transitioning
Case Study
Providing Managed Services to a Pan-European Telecom Operator
Customer Speak
  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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