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Telecom Billing

In addition to the services mentioned, customers benefit from a number of unique features that Diksha Technologies offers:

  • Global Reach: With our global presence, our customers benefit from True Global Delivery
  • Scalability: With our extensive billing experience and large team of SMEs, Diksha can cross-train billing resources, enabling us to scale immediately to the required number
  • High ROI: Our integrated solution of flexible engagement models and automation tools provide large savings for our customers
  • No Sub-contracting: We do not encourage sub-contracting as it poses major risks while meeting stringent contractual obligations. Hence, service deliveries are done by Diksha employees only
  • Background Verification: All employees go through a mandatory background verification and adhere to a minimum qualification criteria
  • Customer Driven Resourcing: We value our customers' feedback and any changes made to the technology are done bearing in mind the desires of our customers
  • Strong Resource Planning: We understand the importance of documentation; each and every approach is documented to ensure minimum service disruption. We strongly believe in Resource Shadowing and adequate Knowledge Transfer.
  • Cost Reduction Over Time: We help focus on planning of transitioning local resources reducing cost and improving customer know-how of the project
  • Harnessing Local Talent: We effectively recruit a lot of local talent for our deliveries. This strategy has helped us provide a strong multi-cultural team and at the same time nurture local talent
  • Good Bench Strength: We provide resources to a wide range of operators and System Integrators around the globe and maintain a good bench strength. Bench strength of 10-15% is maintained at all times to ensure that service delivery is not disrupted.
Case Study
Customer Speak
  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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