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Telecom Billing

Since its inception, Diksha has helped numerous Communication service providers optimize their business, shorten time-to-market and enhance customer experience. We are industry veterans and have been servicing telecoms carriers across the globe by supporting all areas related to various BSS solutions. Our practice is well renowned and has several industry practitioners aspiring to join our technically strong team to hone their skills.

Our offerings for telecom carriers are designed to determine the optimal combination of Off-The-Shelf Software Systems, Custom Development and Business Process Optimization.


  • We have a very strong presence among telcos for delivering BSS related projects for more than 14 years with the largest team of Kenan professionals in the Asia Pacific region
  • Serviced our clients with customer bases of 7 million to 10 million and successfully delivered 23 E2E projects, across a varied range of customers spread over the globe
  • Diksha has been the sole partner to several key operators for handling their End-to-End implementations and also to manage their Business-As-Usual operations
  • Diksha's D3 Approach to migration is tailor made to suit customer demands thus improving cost & operations efficiency while mitigating transfer risk


  • Billing & Revenue Management
    • Billing, Charging & settlement
    • Fraud Management/ Collection
    • Mediation
    • Interconnect Billing
  • Product Management
  • Expertise in deployment, customization, configuration & support for:
    • Bill Plans/Offering
    • Discounts/ Unit Credit
    • Usage, Rating Keys etc.
    • Performance Reporting
  • Customer Management – CRM
    • Configuration & Customization
    • Self-Care
    • Integration with billing systems
  • BI & Data warehouse
    • BI Configuration/Implementation & Support
    • User defined Reports

Indicative list of supported COTS products:

Kenan FX/ Comverse One Oracle BRM BSCS
Amdocs Billing Singl.eView Intec/Comptel Mediation
Intec Interconnect Siebel CRM Clarify CRM
Dynamics IBM Cognos Oracle Business Intelligence Suite
Customer Speak
  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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