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Strategic business process transformation helps high-performance organizations attain and maintain business growth. However, competing in a dynamic business environment places immense pressure on organizations. Leveraging technology solutions to optimize critical functions assists organizations in streamlining business processes and simplifying change management. Diksha understands the impact of strategic IT infrastructure and of extracting maximum value from it. Our comprehensive CRM solutions enable organizations to enhance business performance and maximize return on investments (ROI), while keeping their business agile.

Client Challenges

Attaining key organizational goals requires organizations to successfully resolve some challenges such as:

  • Improving decision making to increase adaptability to dynamic market conditions
  • Driving profitability while keeping costs and risks to a minimum
  • Reducing total cost of ownership
  • Improving customer service to enhance customer acquisition and satisfaction

Diksha's Value Add Services


Diksha offers comprehensive CRM solutions that drive business performance. Our service offerings include consulting, implementation and ASM in

  • Siebel
  • Salesforce.com
  • Amdocs Clarify
  • Oracle E-Business Suite
  • MS Dynamics

All Diksha CRM solutions are supported by a team of experienced subject matter experts (SMEs) and consultants who bring invaluable domain and cross industry experience to our customers. Clients attain significant benefits from:

  • End-to-end offerings including consultancy on legacy systems and required applications
  • Reduction in total cost of ownership
  • Reduction in implementation time-lines using Diksha's jumpstart tools and project management methodology
  • Delivery excellence with proven experience
Customer Speak
  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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