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Diksha Technologies is a provider of Operations Support Systems (OSS) consultancy services for communications service providers across the globe. Our OSS solutions and services provide visibility and service assurance for many of the largest service providers in the world & innovative providers of next-generation services. With worldwide presence, Diksha has established its leadership in product and service innovations since its founding in 2000.

For new operators, Diksha offers consulting services for a wide range of integrated solutions spanning over Service Provisioning, Service Delivery, Service Management, Fault Management, Performance Management and more.

For existing operators, Diksha offers individual COTS products consulting that integrate with their existing systems and deliver the functionality that they need - working in conjunction with the rest of their network.

Our designs adapt to your business models and our architectures scale with your business needs.


  • Provisioning & Activation
  • Expertise in deployment, customization, configuration & support for various COTS products for:
    • Order fulfillment
    • Provisioning plans for orders
    • Circuit design
    • Inventory management
  • Inventory Management
    • Network Information
    • Service Inventory Information
    • Inventory consolidation, Migration & Reconciliation
    • Auto – discovery
  • Fault Management
    • Alarm Correlation & Monitoring
    • Resource & Service Model
  • Performance Management
    • SLA Monitoring
    • Service Assurance

Indicative list of supported COTS products:

  • Cramer
  • Granite
  • MetaSolv
  • IBM Tivoli – Netcool
  • IBM Tivoli – proviso
  • Amdocs Service Management & Assurance
  • Oracle UIM
  • Oracle Order & Service Management
Customer Speak
  • "Engaging Diksha as service provider has turned out to be an excellent value proposition for us. Their consistency in terms of deliverables and ownership is quite remarkable."
    - APAC Based Telecom Operator
  • "... For us the key requirement was to setup an expert team of BSS professionals in a very short span of time. Diksha were able to achieve this with commendable ease and completed the project with 2 weeks to spare ..."
    - Leading Systems Integrator
  • "Diksha's team have been working very closely with us assisting with various project activities. They have played a critical role in the configuration design and implementation activities but additionally, we've had great service from test analysts, developers and solution designers across various project streams."
    - Renowned APAC Based Telco
  • "My management group here are very impressed with all of the Diksha team we've had on site and I have no hesitation in recommending them as very capable Kenan resources."
    - USA Based Telco
  • "Diksha has provided us with comprehensive support not only on the migration & upgrade but also on the integration of various systems that enabled us to meet fast growing business needs."
    - Leading Cable Services Provider
  • "Diksha have helped us in AD&M for over 4 years now. They have been able to improve efficiencies and reduce costs for us. The project managers are flexible, easy to work with and most importantly, listen to your needs. I would credit the entire success to them ..."
    - Pan-European Telecom Operator
  • "Diksha has shown diligence, hard work, consistent delivery and sincere partnership. Thanks to the team for spending long hours to ensure our collective success. I am very pleased and appreciative of all your contributions"
    - Leading Systems Integrator
  • "Congratulations to the team on technical expertise, for tireless follow-ups and agility to adapt to a rapidly changing environment making this achievement quite remarkable!!!!"
    - Leading Cable Services Provider
  • "I would like to thank Diksha team which supported us for the successful delivery of the STAR project. The go live of the STAR project was an absolute success and the contribution from Diksha team towards this was excellent. I have no qualms in recommending Diksha."
    - Leading Systems Integrator
  • "Willingness to work with me to adjust work schedules, allocation of resources and dollars of cost are the factors I like the most about Diksha because of which I would like to engage them ..."
    - Leading Systems Integrator
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